IT Service Management(ITSM)
Das Thema "ITSM" umfasst den Aufgabenbereich Service Management und dessen Automatisierung. Dazu gehört unter anderem die Micro Focus Suite "Service Management Automation".
Das ist zuerst das Produkt "Service Manager (SM)", welches die Verarbeitung von Interactions, Incidents, Problems/Know Errors, Change, Requests u.v.m. bietet.
Das Aufbereiten/Auswerten der Tickets leisten "Business Value Dashboard (BVD)", "Operations Bridge Automation (OBA)" und "IT Business Analytics (ITBA)".
Die Anzeige der Zustšnde der Service bietet "Application Performance Management (APM)", das seine Daten unter anderem von "Operations Connectors (OpsCx)" bekommt, Reports liefert der "Operations Bridge Reporter (OBR)" und Compliance Berichte liefert "IT Operations Compliance (ITOC)".

Trainings:

 

CCF SIEM ‑ ccf-IT Service Incident & Event Management curr
 
 
 
Kennung 
Titel 
Tage 
Preis 
Beschreibung 

 

SM ‑ Service Manager 9
, Product Release 9.52 
 
 
Kennung 
Titel 
Tage 
Preis 
Beschreibung 
 
SM110 
Service Manager 9.x Foundations for Process Owners 
40 TU = 3000€ 
 PDF 

 
SM150 
Service Manager 9.x Technical Configuration 
40 TU = 3000€ 
 PDF 

 
PD370 
Using an Configuration Process Designer 9.x 
24 TU = 1800€ 
 PDF 

 
SM320 
Service Manager 9.x Administration 
40 TU = 3000€ 
 PDF 

 
SM350 
Service Manager 9.x Advanced 
40 TU = 3000€ 
 PDF 

 
SM220 
Service Manager 9.x Integrations 
24 TU = 1800€ 
 PDF 

 

ITSMA ‑ Service Portal 9
, Product Release 9.52 
 
 
Kennung 
Titel 
Tage 
Preis 
Beschreibung 
 
SMSP700 
Fast Intro Service Manager Service Portal 
 
on request 

 

ITSMA-X ‑ Service Portal Cloud
 
 
 
Kennung 
Titel 
Tage 
Preis 
Beschreibung 
 
SMSPx700 
Fast Intro to Service Manager Cloud Service Portal 
 
on request 

 

BVD ‑ Business Value Dashboard
 
 
 
Kennung 
Titel 
Tage 
Preis 
Beschreibung 
 
BVD700 
Fast Intro to Business Value Dashboard 
 
on request 

 

OBA ‑ Operations Bridge Analytics 10
 
 
 
Kennung 
Titel 
Tage 
Preis 
Beschreibung 
 
OBA120 
Operations Bridge Analytics 10.x Essentials 
32 TU = 2400€ 
 PDF 

 
OBA120 
Operations Bridge Analytics 3.x Essentials 
32 TU = 2400€ 
 PDF 

 

ITBA ‑ IT Business Analytics
 
 
 
Kennung 
Titel 
Tage 
Preis 
Beschreibung 
 
ITBA700 
Fast Intro to IT Business Analytics - In Planung  
on request 

 

APM ‑ Application Performance Management 9
, Product Release 9.40 
 
 
Kennung 
Titel 
Tage 
Preis 
Beschreibung 
 
APM120 
Application Performance Management 9.x Essentials 
40 TU = 3000€ 
 PDF 

 

OBR ‑ Operations Bridge Reporter 10
, Product Release 10.63 
 
 
Kennung 
Titel 
Tage 
Preis 
Beschreibung 
 
OBR120 
Operations Bridge Reporter Essentials 
32 TU = 2400€ 
 PDF 

 

OpsCx ‑ Operations Connector 10
, Product Release 10.11 
 
 
Kennung 
Titel 
Tage 
Preis 
Beschreibung 

 

ITOC ‑ IT Operations Compliance
, Product Release 1.20 
 
 
Kennung 
Titel 
Tage 
Preis 
Beschreibung 

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Termine

 
Kennung 
Titel 
Tage 
Woche 
Von 
Bis 
Preis 
 
confirmed
APM120 
Application Performance Management 9.x Essentials 
11 
12.03 
16.03.2018 
40 TU = 3000€ 

 
OBR120 
Operations Bridge Reporter Essentials 
10 
06.03 
09.03.2018 
32 TU = 2400€ 

 
SM099 
xxx Testdatensatz xxxxx 
01.01 
05.01.2018 
40 TU = 3000€ 


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Aktuelles

A wide, powerful range of integrations are available. E.g:

  • automatically generated incident tickets from OMi events
  • using UCMDB-Browser to view CIs
  • using OO for automation
Please ask for our special trainings plan to increase benefit of the products: info@ITOM-Akademie.de

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