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IT Service Management(ITSM)
The topic "ITSM" covers IT Service Management(ITSM) - which extends into
Enterprise Service Management (ESM) - and the automation to make it work.
The suite "SMAX" can include "AMX", "CMS", and "HCMX".


A wide, powerful range of integrations are available. E.g:

  • automatically generated incident tickets from OBM events
  • individual ticket case-exchange with other products
  • using CMS-UI (formerly UCMDB-Browser) to work with CIs and their relations
  • using OO for automation
Please ask for our special trainings plan to increase benefit of the products: